Privacy Policy
This notice covers the personal details that Just Entertainment B.V., the Curacao licensed company behind VegasNow Casino, keeps on Australian players: which records exist, the reasons they exist and what you may ask us to do about them.
Support contacts
What ends up in your file
Four kinds of record. Identity details: your name, date of birth, residential address, email and mobile number. Money records: deposits, cashouts, the route chosen and the amount in AUD. Play records: titles opened, stake sizes, round results, session length and bonus progress. Technical traces: device, browser, sign in times and approximate location.
Why we hold it
Most of the file exists because the account cannot work at all without it: a deposit must be credited, a spin settled, a cashout released. A second slice sits there because gambling and anti money laundering rules oblige us to keep it, which is why proof of age and identity is never optional. Promotional email and SMS are the exception, resting on consent granted at sign up and withdrawn whenever you choose, and turning it off costs you nothing in the lobby.
Who else handles it
Payment processors get only what moving your money requires, never your play record. Verification specialists see the document you upload and hand back a pass or a fail. Game studios receive an anonymous session reference so a round can be dealt and settled. Hosting and fraud screening suppliers act on written instructions from us. Regulators and lawful orders receive exactly what is demanded of us. Nothing in your file is sold to advertisers.
Retention and security
Identity and financial records are kept for the span our licence sets, measured from the day an account shuts rather than your last session, so a stale dispute can still be judged on evidence. Transcripts and contact preferences go sooner, on a fixed schedule. Pages and forms travel over an encrypted link, uploaded documents sit encrypted, passwords are hashes nobody here can read back, and internal access stops at staff whose job needs it.
The requests you can make
Ask for a copy of the file, have a wrong detail put right, drop marketing consent, or seek erasure of anything we no longer have a lawful reason to keep. Reasonable requests are answered inside a month, free of charge.
Where to ask
Privacy questions belong with our live chat desk, open 24/7, which passes them to the people who look after player records. Where gambling itself is the worry rather than your data, ring Gambling Help Online on 1800 858 858 for free and confidential counselling, or lodge a national self-exclusion with BetStop.